Effective Date: September 11, 2026
These Terms of Service ("Terms") govern your access to and use of the website, communications, and services provided by Neighborhood Mortgage Company LLC ("Neighborhood Mortgage Company," "we," "our," or "us").
By accessing our website, submitting information through our website, or using our services, you agree to these Terms. If you do not agree with these Terms, please do not use our website or services.
Neighborhood Mortgage Company LLC provides mortgage-related information and services. Information provided through our website, text messages, emails, telephone communications, or other channels is intended to assist consumers with their inquiries and requests.
Submitting information through our website does not guarantee approval, qualification, availability of a particular loan product, interest rate, or other financial outcome. Any mortgage products or services are subject to applicable eligibility requirements, underwriting, verification, and other terms and conditions.
When you submit information through our website or communicate with us, you agree to provide information that is accurate and complete to the best of your knowledge.
You are responsible for ensuring that the contact information you provide, including your email address and telephone number, belongs to you or that you are otherwise authorized to provide it.
Our collection and use of personal information is governed by our Privacy Policy.
Neighborhood Mortgage Company LLC may offer text messaging as a way for consumers to communicate with us and receive information related to their inquiries and services.
By providing your mobile number, affirmatively selecting the applicable SMS consent checkbox, and submitting the form, you consent to receive text messages from Neighborhood Mortgage Company LLC at the mobile number provided.
Messages may include customer care communications, responses to inquiries, account assistance, service-related updates, appointment information, and account notifications, as applicable.
Message frequency may vary. Message and data rates may apply.
Consent to receive text messages is not a condition of purchasing any product or service.
You may opt out of SMS communications at any time by replying STOP to a message from Neighborhood Mortgage Company LLC.
After submitting a STOP request, you may receive a confirmation message acknowledging that you have been unsubscribed. You will no longer receive SMS messages from the applicable messaging program unless you subsequently opt in again.
For assistance with our SMS messaging program, reply HELP to any message or contact us at:
Email: info@neighborhoodmcllc.com
Your privacy is important to us. Mobile information, SMS opt-in data, and SMS consent will not be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes.
For additional information regarding how we collect, use, and protect personal information, please review our Privacy Policy.
When you communicate with us electronically, including through our website, email, or text messaging, you consent to receive communications from us electronically as permitted by applicable law and based on the communication preferences and consent you provide.
SMS communications are subject to the additional requirements described in Section 3 of these Terms.
You agree to use our website and services only for lawful purposes.
You may not:
Use the website or services for fraudulent, unlawful, or abusive purposes.
Attempt to gain unauthorized access to our systems or networks.
Interfere with or disrupt the operation or security of our website or services.
Introduce malicious code, viruses, or other harmful technology.
Use automated methods to access or collect information from our website except as permitted by law or expressly authorized by us.
Misrepresent your identity or provide information you are not authorized to provide.
The website and its content, including text, graphics, logos, designs, software, and other materials, are owned by or licensed to Neighborhood Mortgage Company LLC and are protected by applicable intellectual property laws.
You may access and use our website for your personal, non-commercial use in connection with evaluating or using our services.
You may not reproduce, distribute, modify, publicly display, or commercially exploit our website content without our prior written permission except as permitted by applicable law.
Your privacy is important to us. Our collection, use, disclosure, and protection of personal information are described in our Privacy Policy, which is incorporated into these Terms by reference.
The Privacy Policy also contains additional information concerning SMS communications, mobile information, and SMS opt-in data and consent.
Our website may contain links to websites or services operated by third parties. These links are provided for convenience and informational purposes.
Neighborhood Mortgage Company LLC does not control and is not responsible for the content, security, availability, terms, or privacy practices of third-party websites or services.
We encourage you to review the applicable terms and privacy policies before providing information to third-party websites.
To the extent permitted by applicable law, our website and its content are provided on an "as is" and "as available" basis.
We do not warrant that the website will always be available, uninterrupted, error-free, or free from harmful components.
Nothing on the website should be interpreted as a guarantee of loan approval, qualification, financing terms, interest rates, or availability of a particular mortgage product or service.
To the maximum extent permitted by applicable law, Neighborhood Mortgage Company LLC and its officers, employees, agents, affiliates, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to your access to or use of our website or services.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
To the extent permitted by applicable law, you agree to indemnify and hold harmless Neighborhood Mortgage Company LLC and its officers, employees, and agents from claims, liabilities, damages, or expenses arising from your unlawful use of our website or services or your material violation of these Terms.
These Terms are governed by applicable federal law and the laws of the state in which Neighborhood Mortgage Company LLC is organized or otherwise specified by applicable agreement, without regard to conflict-of-law principles.
Nothing in these Terms limits any rights or protections available to consumers under applicable federal or state law.
We may update these Terms periodically to reflect changes to our services, business practices, legal requirements, or communications programs.
When changes are made, we will update the Effective Date displayed at the top of this page. Your continued use of our website or services after updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.
Changes to these Terms will not retroactively alter any consent requirements applicable to SMS or other communications.
If you have questions about these Terms, our services, or our SMS messaging program, please contact:
Neighborhood Mortgage Company LLC
Email: info@neighborhoodmcllc.com